Freebi is listed on the Shopify App Store. After you install it, the app is available in your admin immediately — campaign tools, storefront widgets, and native discount features. Because that access is delivered as soon as the app is on your shop, we do not refund charges after Freebi has been installed or used, except for the billing problems described below.

Billing errors we will review

A refund is only considered when money was taken because of a technical or billing fault, not because you decided the app was not a fit. Typical cases:

• The same subscription period was charged more than once
• Shopify or Freebi kept billing after a completed uninstall
• A confirmed Freebi defect stopped the app from working, and we could not restore it in a reasonable time

Email us within seven days of the charge if you believe one of those happened. Include your *.myshopify.com domain, the date and amount, and what went wrong. We check billing records before deciding. A request is not a guarantee of a refund.

Requests we decline

• You installed Freebi and later changed your mind
• You did not run campaigns, or you unused part of a billing cycle
• You expected a particular lift in AOV, conversions, or gift uptake
• You uninstalled after the app functioned as described in the listing

Talk to support

For charge questions or anything else about Freebi, write to support@freebi.pro or use Contact us.

Updated August 2026